Poole
Group Information
Due to a high demand for our Safe & Well service, we are very busy at the moment so there may be a delay in responding to your enquiry. We are a very busy team covering very large areas so there may also be a delay in carrying out Safe & Well visits. The Safe and Well Team operate during normal office hours only, we do not work weekends or bank holidays.
What we cannot support you or your clients with:
- Clutter and hoarding clearance
- Cleaning of properties
- Advising on structural problems, damp, building regulations
- Support in rehousing
- Helping in disputes with landlords or Housing Associations
- Involvement in neighbourly disputes or disagreements
- We will not carry out visits in properties without the occupier’s knowledge
- We will not visit a property where the occupier is not at home
- We cannot write risk assessments for occupants or carers working within the home
- We cannot complete reports or feedback on each visit that is carried out
- We cannot repair or troubleshoot mains wired detection or careline systems.
What we can support you and your clients with:
- Home fire safety advice covering core topics such as; general home fire safety, clutter and hoarding, unsafe heating, unsafe smoking, arson advice, electrical overloading
- Signposting to other organisations for support such as Age UK, Social Services, Citizens Advice
- Installation of basic smoke, heat, and CO detection if necessary
- We can also assess to see if specialist equipment is required, such as hard of hearing detection, fire retardant bedding or fire-retardant spray
- Our visits are Free of charge
- We are happy to arrange joint visits with partners.
Our Safe and Well Visits are based on good will advice – it is up to the occupier to follow our suggestions and recommendations. We cannot force anyone to follow our guidance within their own home.
Contact
Tel: 0800 038 2323
Email: safeandwell@dwfire.org.uk
