Poole

Group Information

Due to a high demand for our Safe & Well service, we are very busy at the moment so there may be a delay in responding to your enquiry.  We are a very busy team covering very large areas so there may also be a delay in carrying out Safe & Well visits.  The Safe and Well Team operate during normal office hours only, we do not work weekends or bank holidays.

What we cannot support you or your clients with:

  • Clutter and hoarding clearance
  • Cleaning of properties
  • Advising on structural problems, damp, building regulations
  • Support in rehousing
  • Helping in disputes with landlords or Housing Associations
  • Involvement in neighbourly disputes or disagreements
  • We will not carry out visits in properties without the occupier’s knowledge
  • We will not visit a property where the occupier is not at home
  • We cannot write risk assessments for occupants or carers working within the home
  • We cannot complete reports or feedback on each visit that is carried out
  • We cannot repair or troubleshoot mains wired detection or careline systems.

 

What we can support you and your clients with:

  •  Home fire safety advice covering core topics such as; general home fire safety, clutter and hoarding, unsafe heating, unsafe smoking, arson advice, electrical overloading
  • Signposting to other organisations for support such as Age UK, Social Services, Citizens Advice
  • Installation of basic smoke, heat, and CO detection if necessary
  • We can also assess to see if specialist equipment is required, such as hard of hearing detection, fire retardant bedding or fire-retardant spray
  • Our visits are Free of charge
  • We are happy to arrange joint visits with partners.

 

Our Safe and Well Visits are based on good will advice – it is up to the occupier to follow our suggestions and recommendations. We cannot force anyone to follow our guidance within their own home.

 

Contact

Tel: 0800 038 2323

Email: safeandwell@dwfire.org.uk

HoardingUK
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