Group Information

Due to a high demand for our Safe & Well service, we are very busy at the moment so there may be a delay in responding to your enquiry.  We are a very busy team covering very large areas so there may also be a delay in carrying out Safe & Well visits.  The Safe and Well Team operate during normal office hours only, we do not work weekends or bank holidays.

What we cannot support you or your clients with:

• Clutter and hoarding clearance
• Cleaning of properties
• Advising on structural problems, damp, building regulations
• Support in rehousing
• Helping in disputes with landlords or Housing Associations
• Involvement in neighbourly disputes or disagreements
• We will not carry out visits in properties without the occupier’s knowledge
• We will not visit a property where the occupier is not at home
• We cannot write risk assessments for occupants or carers working within the home
• We cannot complete reports or feedback on each visit that is carried out
• We cannot repair or troubleshoot mains wired detection or careline systems.

What we can support you and your clients with:

•  Home fire safety advice covering core topics such as; general home fire safety, clutter and hoarding, unsafe heating, unsafe smoking, arson advice, electrical overloading
• Signposting to other organisations for support such as Age UK, Social Services, Citizens Advice
• Installation of basic smoke, heat, and CO detection if necessary
• We can also assess to see if specialist equipment is required, such as hard of hearing detection, fire retardant bedding or fire-retardant spray
• Our visits are Free of charge
• We are happy to arrange joint visits with partners.

Our Safe and Well Visits are based on good will advice – it is up to the occupier to follow our suggestions and recommendations. We cannot force anyone to follow our guidance within their own home.

Contact

Tel: 0800 038 2323

Email: safeandwell@dwfire.org.uk