Part-Time Telephone Support Officer

RESPONSIBLE TO: CEO  

SALARY RANGE: TBC

HOURS: Two half days spread over Monday – Friday  

LENGTH OF CONTRACT: Six-month fixed term which may be extended subject to funding 

LOCATION: Suite 103, Davina House, 137-149 Goswell Road, London EC1V 7ET 

OVERVIEW OF HOARDINGUK 

HUK is the only UK wide charity solely dedicated to supporting people impacted by hoarding behaviour. Hoarding Disorder is a complex, comorbid mental health condition which affects 2 to 5% of the population and their families. Those we support are from the most vulnerable or marginalised communities and a high number have other complex disorders or disabilities. 

HUK promotes CHOICE and CONTROL using a holistic, integrated framework to provide a safe space for those at risk and to advocate for their legal rights. We are a small charity supporting a big issue undergoing a period of positive change and we are looking for the right team members who share our passion to join us.

MAIN PURPOSE OF THE ROLE 

• Answer incoming queries via telephone or email 
• Register the participant with HoardingUK 
• Signpost both internally and externally 
• Offer a sympathetic ear and guidance to PwHB, professionals, friends & family members 

QUALIFICATIONS, COMPETENCIES, AND EXPERIENCE  

• An interest and/or experience in mental health, housing, social care, legal and/or the benefit system 
• Competent IT skills (Microsoft Office) 
• An empathetic persona with strong communication skills 
• Ability to work as part of a team and on your own initiative   
• Problem solving and decision-making skills 
• Efficient and organised with good attention to detail 

INTERVIEW AND ASSESSMENT INFORMATION 

If you need any support with the application or interview process, please let us know. People with lived experience of hoarding behaviour, and experience of accessing mental health services are encouraged to apply. This is an exciting opportunity for someone enthusiastic and energetic to advance or commence their career in the third sector.   

To apply please email kimi@hoardinguk.org with CV and a Covering Letter stating why you would like to apply for the role. We will be offering first interviews on a rolling basis over zoom and second interviews in our office. Offer of employment is subject to a DBS check. Training on hoarding behaviour and other relevant areas will be provided.