Bucks Hoarding Support Group meeting via telephone

About the Group

This is the first and currently only Hoarding Support Group in Buckinghamshire and Milton Keynes. The group has been running in Buckinghamshire for approximately four years.  Due to the need for social distancing during the Covid pandemic, we have been recently been running these group sessions, which were previously held locally, via telephone.

Due to this, we are now in a position to expand on the amount group sessions provided and open up the group to those people who would like to join but who are located further afield or who had difficulty travelling to the venue.

Hoarding Support groups are not new and have proved successful in helping those with hoarding behaviour, family and friends to know they are not alone and that support is available.

Who should join the sessions?

The aim of this group is to bring people together who have experienced or are experiencing hoarding issues, whether this be those with hoarding issues themselves or friends, partners, family and friends; within a safe, caring and supportive environment to share experiences and to offer encouragement to others.

You do not need to have a clinical diagnosis or have a GP referral to join these meetings.  If you feel you are not coping with managing to maintain your home the way you would like, which is causing you distress or concern, this group is for you.

Karen Lock, a Domestic Fire Safety Officer from Buckinghamshire Fire and Rescue Service, facilitates the group.  Karen is a trained counsellor with previous experience as an Advocate facilitating peer support groups.

What to expect

  • Introduction and some basic house rules.
  • An understanding as to why people might exhibit hoarding behaviour.
  • What has brought you to the group?
  • A discussion about how the group can develop to support its members.

(For instance: this could be inviting guest speakers) we have been joined in the past by a variety of guest speakers including: Paul Salkovskis Professor of Clinical Psychology Director of Oxford Institute of clinical psychology training and research, Jo Cooke from Hoarding Disorders UK CIC and Mind providing information and a session on mindfulness, how to practice it and how it can help with mental health problems.

  • Sharing our respective journeys (optional)
  • What helps and maybe does not help in our journey of recovery.
  • Exploring our beliefs and behaviours.

How to join our Hoarding group sessions or ask for further information

Contact Karen Lock Hoarding Support facilitator via email klock@bucksfire.gov.uk or phone Karen on mobile number 07803 182549 and leave a message on her answerphone with your name, contact number and enquiry and she will get back to you as soon as possible.

If you decide to join in the group telephone sessions you will be asked to confirm by 1pm the day of the meeting and a telephone number will be sent for you to call to call at the time of the session.

These meetings are NOT video calls but a link up call so you can hear and talk to Karen and the others who join up by phone and this means that you can speak in privacy.


Safeguarding simply means to protect people’s health, wellbeing and human rights and enable them to live free from harm, abuse and neglect.  Although the support group offers a confidential environment to discuss hoarding, if the facilitator feels that something has been disclosed that is cause for concern to either the person present or someone else then we have a Safeguarding duty under the Care Act 2014 to report this matter to the most relevant Safeguarding service.

Collecting Data

Whilst everyone is free to join the group whenever they wish, it would be useful for us to gain a better understanding of where people are from and how they heard about the group.

Future Group Telephone Meeting Dates:

Time: 5pm-6pm

Contact the facilitator Karen Lock from Buckinghamshire Fire and Rescue service on 01296 744476 or 07803182549 leaving your full name, telephone or email contact details and message.

On our meeting timetable:

* Our hoarding support group will have an Extra themed meeting on Thursday 19 May during National Hoarding Awareness Week (starts 16 May until 23 May).

Additionally the website below will be repeating the week long of webinars and free training in 2022.  At the time of compilation of our Hoarding Support Group meeting schedule it’s a bit too early for them to announce all of the events they intend to put on but please visit their website if interested.


If you wish to book any of their events please note they say that they had an unprecedented amount of interest this year so you will need to book on events as early as possible to avoid disappointment.


Referring Someone to the Group

Please feel free to invite friends, family and or carers along to the group.  All we ask is that they have a personal connection to hoarding.  We have capacity for approximately 10 people on the group call sessions however if we look like getting close to this number we will let you know.  Dependant on demand for the sessions, we are willing to put on extra sessions to accommodate numbers.


Finally, we want the support group to be shaped by what you want to get out of it. So if you have a comment or suggestion to make, please do so.  We have not come with any expectations of how the group should operate but look to participants to tell us what type of support they would like and when.

Monitoring Effectiveness

  • The facilitators meet to review the meeting.
  • Evaluation forms are available and offered to attendees as part of the review process.
  • Members of the Group are also encouraged to offer feedback by telephone and email as and when they feel appropriate.
  • The facilitators continually seek to update their knowledge of hoarding behaviour and are aware of what local support is available.


We have a range of resources to support group members, which can be emailed. These include:


  • Clutter image rating score card
  • Hoarder Support Services information sheet
  • Icebreaker form – which can be completed and presented to a professional when requesting help.
  • Royal Mail Opt-out of junk mail form
  • Scam Marshall sign up leaflet (Trading Standards will take unsolicited named scam mail and tackle perpetrators)
  • Information sheets on local charity donation shops and centres
  • Fire Service Fire and Wellness check request form
  • Hoarding tracker and checklist
  • Charity shops
  • Organising tips and advice, etc.