Our Team

Megan Karnes

Megan Karnes



Counsellor BA (Hons), Dip. Clinical Supervision and Consultancy, Prim. Cert CBT, National Advocacy Qualification, Independent Mental Health Advocate (IMHA), Relevant Person’s Representative (RPR, MBACP.

After leaving her role running a national charity for who people who experience Obsessive Compulsive Disorder (OCD) Megan Karnes, Director of HoardingUK, launched a one page website.

Having supported people who hoard, their family/friends and professionals in her nearly five years at that organisation, hoarding stood out as an area of Mental Health in which discriminatory practice was common.

Discriminatory because people who were dealing with hoarding tendencies were getting all the backlash and none of the support.

Integrating Megan Karnes’ fifteen years experience of supporting people with hoarding behaviour, family, friends, neighbours and professionals, HoardingUK is an organisation committed to increasing choice and control for ur participants while ensuring the professionals are empowered to provide appropriate and effective interventions.

Dr Gianetta Rands

Dr Gianetta Rands

Medical Advisor


Dr Rands worked in Camden and Islington NHS Trust as a Consultant Psychiatrist and has honorary contracts with the University College London Department of Mental Health Sciences and the Whittington Hospital.  She specializes is cognitive impairment due to dementias and delirium, mental capacity assessments and management, and the diagnosis and treatment of psychiatric illnesses presenting in older people. Throughout her career she has had major roles in postgraduate training, as Membership examiner, and on several Committees of the Royal College of Psychiatrists.

In-Home & Telephone Support Services

Cliff Schafer

Cliff Schafer

Access and Safety Improvement Programme (ASIP) Manager and Therapeutic Counsellor

Cliff has worked in recycling, clearing and cleaning jobs since 2004 and was a manager of a recycling charity for nine of those years. This work included clearing houses and flats for local councils, who had no understanding of hoarding and issues surrounding this subject or how to be empathic or compassionate with its residents.  Due to this attitude Cliff returned to his love of listening, in 2014, by undertaking a course in therapeutic person centered counselling.  Cliff has also lived experience gained from his developmental years when living with a mother who hoarded.

Susha Eng

Susha Eng

Counselling Services Manager and Therapeutic Counsellor

As a three year old, Susha’s ambition was to be a clinical pharmacist which she successfully achieved.  After leaving the profession behind, she worked in social media to self-fund her second degree in languages, as well as her counselling training.  Now a counsellor in private practice, she brings her skills and experience into working with HoardingUK.

Advocacy Services

Ron Aitken

Ron Aitken

Advocacy Services Manager

On Introducing myself as HUK’s new Advocacy Services Manager I’m really excited to be working with Megan and the rest of the team. For the last 8 years I have worked in North London as a Care Act Independent Advocate, covering individuals and their carers across learning difficulty, mental health, dementia and brain injury categories. Before that I was a local Councillor and worked in Parliament for 10 years doing research and casework, including a stint in Northern Ireland.

More people now need HUK to help them than ever before, because the Grenfell fire has made local authorities and landlords more concerned about the risk of fire in the properties they let. There is also a blame culture about hoarding with all the departments of the state coming down hard without analyzing why the situation arose or how the person can be helped.

Hoarding disorder is currently viewed as a lifestyle choice, not an illness caused by complex trauma or separation. Everyone who is singled out by landlords or the NHS is entitled by law to an independent, qualified advocate, and appropriate support to maintain their physical and mental health. An advocate can ensure that talking therapies and practical support are tailored to meet individual needs rather than imposed solutions from prejudiced professionals.

Please contact me if you have any issues you would like to discuss.


Julie Wilson

Julie Wilson

Housing Support & Trainer

Julie works directly with people with hoarding behaviour providing practical help and support in a person centred way.

Julie is passionate about raising awareness of Hoarding and the challenges it brings. After the success of the first ever Hoarding Awareness Week started by Chief Fire Officer’s Association (CFOA) in 2014 Julie decided to start this initiative again. Julie led on behalf of Pan London Hoarding Taskforce (PLHT) and began spreading the word around the country.  The week grew in 2017 and is now planned as an annual event for 3rd week in May every year.

Julie has been providing Hoarding training for internal staff at Optivo Housing and contractors since 2014 and has also presented at Housemark’s Tenancy Sustainability and Anti-social Behaviour Clubs as well as to Fire And Rescue Services.

Lee Markwick

Lee Markwick

Safety Officer Trainer

Lee, a retired Fire Officer and NHS Mental Health & Safety Officer, has a very pragmatic approach to challenging the perception, and managing the risk of hoarding and clutter.  He has worked with many Partner Agencies on making people safer inside and outside their homes.  See the full list.  

We are able to write letters, make calls and work to bring professionals and people who
deal with hoarding behaviours to find a way forward.  Please get in touch by letter, phone or email.


Suite 103
Davina House
137-149 Goswell Road
London EC1V 7ET

T: 020 3239 1600

Office hours:  10:00-17:00 Monday-Friday

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