Our Team

Megan Karnes

Megan Karnes



Counsellor BA (Hons), Dip. Clinical Supervision and Consultancy, Prim. Cert CBT, National Advocacy Qualification, Independent Mental Health Advocate, Independent Capacity Advocate, MBACP.

After leaving her role running a national charity for who people who experience Obsessive Compulsive Disorder (OCD) Megan Karnes, Director of HoardingUK, launched a one page website.

Having supported people who hoard, their family/friends and professionals in her nearly five years at that organisation, hoarding stood out as an area of Mental Health in which discriminatory practice was common.

Discriminatory because people who were dealing with hoarding tendencies were getting all the backlash and none of the support.

Integrating Megan Karnes’ thirteen years experience of supporting people who compulsively hoard, family, friends, neighbours and professionals, HoardingUK is an organisation committed to increasing choice and control for people who compulsively hoard while ensuring the professionals are empowered to provide appropriate and effective interventions.

Dr Gianetta Rands

Dr Gianetta Rands

Medical Advisor


Dr Rands worked in Camden and Islington NHS Trust as a Consultant Psychiatrist and has honorary contracts with the University College London Department of Mental Health Sciences and the Whittington Hospital.  She specializes is cognitive impairment due to dementias and delirium, mental capacity assessments and management, and the diagnosis and treatment of psychiatric illnesses presenting in older people. Throughout her career she has had major roles in postgraduate training, as Membership examiner, and on several Committees of the Royal College of Psychiatrists.

In-Home & Telephone Support Services

Cliff Schafer

Cliff Schafer

Access and Safety Improvement Programme (ASIP) Manager and Therapeutic Counsellor

Cliff has worked in recycling, clearing and cleaning jobs since 2004 and was a manager of a recycling charity for nine of those years. This work included clearing houses and flats for local councils, who had no understanding of hoarding and issues surrounding this subject or how to be empathic or compassionate with its residents.  Due to this attitude Cliff returned to his love of listening, in 2014, by undertaking a course in therapeutic person centered counselling.  Cliff has also lived experience gained from his developmental years when living with a mother who hoarded.

Susha Eng

Susha Eng

Counselling Services Manager and Therapeutic Counsellor

As a three year old, Susha’s ambition was to be a clinical pharmacist which she successfully achieved.  After leaving the profession behind, she worked in social media to self-fund her second degree in languages, as well as her counselling training.  Now a counsellor in private practice, she brings her skills and experience into working with HoardingUK.

Advocacy Services

Ron Aitken

Advocacy Services Manager

We are able to write letters, make calls and work to bring professionals and people who
deal with hoarding behaviours to find a way forward.  Please get in touch by letter, phone or email.


Suite 103
Davina House
137-149 Goswell Road
London EC1V 7ET

T: 020 3239 1600

Office hours:  10:00-17:00 Monday-Friday

Contact us