National Hoarding Conference
Improving Person-Centred Outcomes
Chair of Adult's Social Care - Advice, Information and Dispute Resolution-Barnet
Fiona Bateman is the Chair of Adult’s Social Care – Advice, Information and Dispute Resolution and experienced solicitor with expert knowledge of health and social care law and safeguarding responsibilities having worked in this field since 2003. She has advised and represented clients in public and private law challenges relating to social care responsibilities. She has also advised on the implementation of multi-agency joint working agreements for integrated health and social care provision and was recognised for innovation as a finalist for the Local Government’s Young Lawyer of the Year in 2013.
Since January 2014 she worked as an Independent Chair to Safeguarding Adults Boards, gaining experience in strategic planning and quality assurance work. Within this role she has also commissioned, written and chaired safeguarding adults reviews in line with ‘Learning Together’ and other review models.
She has designed and delivered legal framework training programmes since 2006 to delegates from public, private and voluntary sectors on a wide range of topics including social care responsibilities, safeguarding, NHS Continuing Healthcare, Housing, Immigration, Mental Capacity Act and the Deprivation of Liberty Safeguards, the Human Rights Act and Equality Act obligations and on utilising the law to achieve social justice at Brunel University.
TV Presenter, Founder of Help For Hoarders
Jasmine is a founder of Help For Hoarders platform and a presenter of “Collectaholics” and “A Place in the Sun”, with an experience in engaging media to raise awareness of hoarding behaviour in the UK. Jasmine experienced hoarding behaviour problems first hand, growing up feeling ashamed and isolated because of her mother’s chronic hoarding problems and their messy and cluttered home. She now invest her free time in helping people through the Help For Hoarders website, providing information, support, advice and create awareness about this secretive condition, for hoarders and their loved ones.
Dr Anna Dominique
General Practitioner, HoardingUK Trainer
Since experiencing her first hoarding case as GP, Anna proactively focuses on ensuring a more patient/client friendly, usable and helpful approach, with empathy and better care. During a career break from General Practice, when helping a friend with a hoarding Issue, Anne got involved with the Support Group HoardingUK and since then she has worked on the most complex cases at HoardingUK. She continues working with the charity and is currently involved in establishing a Bedford support group, while preparing to incorporate such support as part as part of her work as a HoardingUK Trainer for General Practitioners (GPs).
Chair, HoardingUK - CEO CloudsEnd CIC
Heather Matuozzo is a CEO of a Social Enterprise called Clouds End CIC, a professional declutterer, trainer, activist for people who hoard, she also established the Pan London Hoarding Task Force and recently launched a National Task Force initiative.
She has founded the Clouds End CIC to work with local authorities and now helps them work with their tenants who might have got into trouble with their belongings. Clouds End also helps to develop multi–agency groups and co-runs a Pan-London Hoarding Task Force with Peabody Housing. She has worked in this field since 2007 and thinks it is just ‘the best work there is!’.
Heather has taken part in BBC’s documentaries Britain’s Biggest Hoarders, talks frequently on the radio and is an associate trainer for MIND.
As she puts in her own words: “Any form of chaos delights me, it is always a challenge. Helping clients find a practical and enjoyable way to manage their things is the aim. Empowering the client – not punishing them. My maternal aunts were hoarders and I spent every weekend with one and loved it, so excessive clutter makes me feel quite at home.”
Dr Satwant Singh
Clinical Director HoardingUK
Dr. Satwant Singh is a Cognitive Behavioural Therapist, a Nurse Consultant in CBT and Mental Health and a Clinical Lead for a primary care psychological service in London. He has co-facilitated the London Hoarding Treatment Group since 2005.
Satwant with his colleagues have undertaken a number of research project using Visual Methods in developing interventions to deal with hoarding issues, facilitated workshops and training in this field. In addition to academic publications he has co-authored Overcoming Hoarding published by Robinson Press self-help book based on CBT techniques for individuals, family members, carers and professionals.
User Involvement – Benefits Support Workshop
Edward is involved in various voluntary activities as and when they arise, including:
- Running and organising a peer support group with Lancashire Mind for older adults with mental health conditions.
- Supporting individuals struggling with stress and related issues via Lancashire Mind – Keeping the Balance Project.
- Advocacy with a local advocacy service.
- Volunteer Advisor with Citizens Advice Bureau.
- Trafford Access Group – Sensory Impairment Support.
- Trafford Shopmobility– Volunteer Customer Support
User Involvement – Family and Friends Workshop
Jo is a Director of ‘Hoarding Disorders UK – Community Interest Company’ and also runs her own business ‘Tapioca Tidy’. She is also the author of the book “Understanding Hoarding” which is fast becoming the “go to manual” for hoarders, their families and agencies that work with people exhibiting hoarding behaviours.
Director and Founder, HoardingUK
Counsellor BA (Hons), Dip. Clinical Supervision and Consultancy, Prim. Cert CBT, National Advocacy Qualification, Independent Mental Health Advocate, Independent Capacity Advocate, MBACP.
After leaving her role running a national charity for who people who experience Obsessive Compulsive Disorder (OCD) Megan Karnes, Director of HoardingUK, launched a one page website.
Having supported people who hoard, their family/friends and professionals in her nearly five years at that organisation, hoarding stood out as an area of Mental Health in which discriminatory practice was common.
Discriminatory because people who were dealing with hoarding tendencies were getting all the backlash and none of the support.
Integrating Megan Karnes’ thirteen years experience of supporting people who compulsively hoard, family, friends, neighbours and professionals, HoardingUK is an organisation committed to increasing choice and control for people who compulsively hoard while ensuring the professionals are empowered to provide appropriate and effective interventions.
Michelle Murray Esq
User Involvement – Advocacy Support Workshop
Esq BA, PGDip Law, MA, Independent Mental Health Advocate (IMHA), Independent Mental Capacity Advocate (IMCA). Michelle, Barrister, works with the Care Quality Commission. She was also a part of the Winterbourne Joint Improvement Programme.
She presently is a Governor for the Camden and Islington Foundation Trust.
Environmental Health – Safe and Habitable Workshop
Ellis Turner is an Environmental Health Manager at Islington Council who has investigated hoarding behaviour both as an Environmental Health practitioner and as a manager of a team. He co-authored an NHS Islington evidence hub fact sheet with Megan Karnes as part of the Islington’s joint strategic needs assessment.
Ellis also helped develop Islington’s hoarding protocol through contributions and review with many other health and social care teams. Ellis is currently undertaking an research degree programme and is planning to carry out research into the relationship between hoarding behaviour and service provision and access to service provision.
Housing Support – Housing and Hoarding Workshop
Julie works directly with people with hoarding behaviour providing practical help and support in a person centred way.
Julie is passionate about raising awareness of Hoarding and the challenges it brings. After the success of the first ever Hoarding Awareness Week started by Chief Fire Officer’s Association (CFOA) in 2014 Julie decided to start this initiative again. Julie led on behalf of Pan London Hoarding Taskforce (PLHT) and began spreading the word around the country. The week grew in 2017 and is now planned as an annual event for 3rd week in May every year.
Julie has been providing Hoarding training for internal staff at Optivo Housing and contractors since 2014 and has also presented at Housemark’s Tenancy Sustainability and Anti-social Behaviour Clubs as well as to Fire And Rescue Services.